FAQs

Frequently Asked Questions


Generally yes, but check what temperature the drug manufacturers recommend. A vaccine fridge will hold the temperature between 2 and 8 degrees Celsius.

Currency of transaction is Australian Dollars (AUD) only.

Goods will be dispatched after payment for the goods has been received. Typically a vaccine fridge will take around one to two weeks to arrive. The time frame does depend on your location as well as the brand of the fridge as some brands require testing before they can be shipped.

Please contact ENLAKE if you require your new fridge in a hurry.

Blood fridges used for the storage of blood and blood products must be included in the Australian Register of Therapeutic Goods (ARTG) before they can be supplied in Australia. The ARTG is administered by the Therapeutic Goods Administration (TGA), and blood refrigerators appear in the ARTG as Class IIa medical devices.

ARTG inclusion is separate from AS 3864 compliance. AS 3864 deals with blood storage performance, equipment requirements, temperature recording, alarms, testing and ongoing verification. ARTG inclusion relates to whether the medical device can be lawfully supplied in Australia.

When choosing a blood fridge, check that the model has the correct ARTG status, complies with AS 3864.1-2012, and can be installed, verified, calibrated and maintained in line with AS 3864.2-2012.

ENLAKE blood fridges are included in the ARTG and are supplied with the documentation needed to support compliant installation and use.

Plasma freezers used for storing frozen blood products must be included in the Australian Register of Therapeutic Goods (ARTG) before they can be supplied in Australia.

ARTG inclusion is separate from AS 3864 compliance. ARTG relates to supply of the medical device in Australia, while AS 3864 relates to freezer performance and suitability for frozen blood product storage.

When choosing a plasma freezer, confirm that the model has the correct ARTG status and can be installed, verified and maintained in accordance with AS 3864.

Yes. Platelet components require continuous, gentle agitation during storage. The motion helps keep the contents of the bag moving and helps reduce settling and clumping.

A platelet shaker provides this agitation using a gentle reciprocating motion.

Yes, platelet bags are normally stored in a controlled temperature environment. Platelets are not stored like red blood cells or frozen plasma. They are typically kept between 20°C and 24°C and require continuous gentle agitation during storage. A platelet shaker is often used inside a compatible platelet incubator or refrigerated incubator to maintain the required storage temperature.

ENLAKE can send fridges and freezers to Australian ports for sea shipping to countries in the Pacific region such as Papua New Guinea, Fiji, New Caledonia, Vanuatu, New Zealand and the Solomon Islands.

ENLAKE freight price to Brisbane, Sydney, Canberra, Melbourne & Adelaide is shown on product pages.

For other locations, please contact us.

All pharmacy fridges are tailgate deliveries. Goods will be delivered to a specific ground floor location such as a general practice or stores area with the assistance of a hydraulic tailgate or other lifting equipment. The driver will not be involved with the unpacking or positioning of the goods.