Terms and Conditions

Terms and Conditions

Policies, Terms and Conditions
This web site is owned and operated by ENLAKE Enterprises Pty Ltd as trustees for ENLAKE Unit Trust trading as ENLAKE (ABN 43 282 343 478).

Payment Methods
All online purchases are processed in Australian dollars. ENLAKE accepts the following methods of payment: Credit Card (Visa, MasterCard), Paypal and direct deposit into our bank account. Direct deposit will be shipped once the funds are reported cleared (may take up to 7 days).

Pricing and specifications
Every effort is made to ensure that prices and specifications quoted are current, but they are subject to change without notice. Your order and pricing will be confirmed before billing and shipping. All prices are exclusive of GST.

Stock Availability
All orders will be confirmed once received. If an item is out of stock, we will notify you of your options. As a general guide, most fridges below 400 litres are typically in stock, while larger fridges take approximately eight to twelve weeks to have them manufactured.

Shipping and Handling
We aim to dispatch goods via courier within seven working days from receipt of payment. Fridges typically need to be tested and packaged before shipment. Prices listed for freight on the website are only to capital cities in Australia. If you live outside of a capital city, please contact us for a freight quote.

Warranty coverage for equipment purchased is per the applicable manufacturer’s warranty statement. These are available on request.

Refund Policy
Orders that are received damaged will be replaced after approval by ENLAKE, provided they are reported to ENLAKE within 48 hours from receipt of delivery. Any faults and defects need to be reported to ENLAKE within 14 days. Any such valid claims will result in the replacement of goods, or if not possible to exchange, a refund will be issued. Freight costs back to ENLAKE are the responsibility of the customer.

Privacy Policy
ENLAKE is committed to protecting the security and privacy of your personal information. No information from purchasers will be given to third parties.

What you should know about using the ENLAKE website
Information contained in the ENLAKE website is for general informational purposes only. By putting this general information on our site, ENLAKE is not providing legal, medical, or other professional services.

Information Collected
ENLAKE will not collect any personal information about you unless you provide it to us voluntarily.
The information you supply will be used to process orders, respond to inquiries, notify you of promotions and announcements if you have previously provided your permission, or to supply you with requested information on products and services. ENLAKE will not sell your personal information to third parties.

Security of Information Collected
ENLAKE utilises current technical security measures to safeguard your personal information from unauthorised access or disclosure with respect to business transactions being conducted through this web site. All credit card transactions are handled separately through an online ANZ E-gate Merchant Facility for increased security.

Use of Cookies
When you view the ENLAKE website, we may store some data on your computer in the form of a cookie. This may be used to create an improved web site. If you do not want to receive cookies, please refer to your browser instructions and configure your Internet browser to erase all cookies from your hard drive or receive a warning before a cookie is stored.

Contacting Us
If you have any questions or comments about this privacy policy, please refer to the Contact Us page.